FAQ
Well, if you're on the hunt for top-tier, authentic Korean skincare products delivered fresh from Seoul, you're in the right place. At KBeauty, we don't just sell products, we embark on the K-beauty journey with you, helping you navigate the sea of serums, the mountains of moisturizers, and the forests of face masks. When you're with KBeauty, you're not just a customer, you're a valued member of our skincare-obsessed, glow-getting family. Dive into the wonderful world of Korean skincare with us!
Our products are shipped directly from Seoul, Korea, ensuring that you receive the freshest, most authentic K-beauty products. This direct sourcing guarantees high-quality, innovative skincare straight from the heart of K-beauty trends.
Not at all! While having an account with us can make your shopping experience smoother and allow you to keep track of your orders easily, it's not a must. Feel free to shop as a guest, no account creation required. And if you have an existing Shop Pay account, you can breeze through checkout even faster. Shopping for your K-beauty favorites has never been easier!
Unless it's marked "sold out", it's available! In the rare event of a simultaneous order for the last piece of a product, we'll offer a refund or a replacement product of your choice.
We're all about flexibility and convenience, which is why we offer a variety of payment methods through Shop Pay by Shopify, including credit cards, PayPal, and more. Shop securely and with ease at KBeauty!
Certainly, as long as it hasn't been processed yet! We typically need 0-3 business days for processing orders. If you wish to make changes or cancel your order during this period, it's usually possible. However, once an order has been processed, we're unable to modify it. If you need to make changes, reach out to us right away at 💌 wecare@kbeauty.shop with your order number. We'll do our very best to assist you!
You might be surprised! Our shipping speed averages around 10 business days, with some packages reaching Canada, the US and the UK in just 6 business days. Yes, we need a few days for processing, but we promise the wait is worth it when you unbox your fresh, genuine products from Korea!
Absolutely! Every KBeauty order comes with a tracking number, ensuring you can follow your new skincare treasures from Seoul all the way to your doorstep.
While customs duties are typically the customer's responsibility, our customers rarely report extra charges for orders around 75-100 USD. We can't guarantee you won't have any customs duties, but we always strive to make your shopping experience smooth and hassle-free.
Given our products are shipped from Korea, we accept returns only for damaged or wrong goods. But don't worry - we've got your back if things don't go as planned!
We always recommend a patch test before using a new product. Apply a bit on your inner forearm, wait 24 hours, and check for any discomfort. Any reaction? Discontinue use and consult a healthcare professional. And remember to follow the manufacturer's guidelines. Got questions or concerns? We're here for you, anytime!
We're always here and ready to assist you! Whether you have questions, need advice, or simply want to share your skincare journey, feel free to reach us at 💌 wecare@kbeauty.shop. Our customer service team, brimming with K-beauty knowledge and friendliness, is committed to ensuring your KBeauty experience is nothing short of delightful. So don't be a stranger - we love hearing from our skincare family!