Refund Policy

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RETURNS AND REFUNDS

We handle skincare with strict hygiene standards, so returns are limited to specific cases outlined below.

Nothing in this policy limits any statutory rights you may have under applicable consumer law in your country.

1. WHEN A RETURNS IS POSSIBLE

We accept returns only in the situations below:

  • You received a damaged product.
  • You received an incorrect product.
  • The product has a clear defect that makes it unusable.

Updates made by the manufacturer to packaging, label design, or ingredients are not considered defects. If the item itself is correct, it is not eligible for return on that basis.

Change of mind, dislike of texture or scent, or personal skin reactions are not eligible reasons for return.

1.1 Condition of returned items

To be eligible for a return:

  • Products must be unused.
  • All safety seals must be intact.
  • Products must be in their original packaging, including boxes, outer wraps, and inserts.

We cannot accept returns for:

  • Products that have been opened, tested, or partially used.
  • Products with broken or removed safety seals.

We cannot accept returns or offer refunds for skin reactions, sensitivities, or allergies. Please patch test new products before full use.

2. HOW TO REQUEST A RETURN

To request a return:

  1. Contact us within 7 days of delivery at wecare@kbeauty.shop.
  2. Include your order number, the product name, a short description of the issue, and clear photos of:
    • the product,
    • the packaging, and
    • the shipping label.

We will review your request and confirm whether the return is approved, along with the return address and instructions.

Items sent back without prior approval will not be accepted or refunded.

Once approved, please send the return within 14 days of receiving our instructions.
In all cases, approved returns must be received at our warehouse within 30 days of the original delivery date.

We reserve the right to refuse a refund if returned items do not meet the conditions in this policy.

3. RETURN SHIPPING COSTS

Unless we made an error, return shipping is paid by the customer.

  • Return shipping costs are non refundable.
  • Original shipping costs are not refundable, except where we shipped an incorrect item or confirmed a defect.

For higher value returns, we strongly recommend a tracked and insured service.

We cannot issue refunds for returns that are lost in transit on the way back to us.

4. NON RETURNABLE ITEMS

The following items are not eligible for return:

  • Products that have been opened, used, or tested
  • Products with broken or removed safety seals
  • Products missing original packaging or components
  • Sale items, promotional gifts, and gift cards
  • Products that differ only in updated packaging or ingredients from older photos or descriptions on our website
  • Products returned without prior approval

5. TAXES, DUTTIES AND FEES

Any import taxes, VAT, GST, customs duties, or customs handling fees paid in your country are not refundable by KBeauty.shop, as they are collected by local authorities or carriers.

If your country offers a way to reclaim duties or taxes on returned goods, please contact your local customs office for guidance.

6. REFUNDS

Once your return arrives, we will:

  1. Inspect the item to confirm it meets the conditions in section 1.
  2. Notify you by email if your refund is approved or refused.

If approved:

  • We will refund the product price to your original payment method.
  • Original shipping costs are not refundable, except where we shipped an incorrect item or confirmed a defect.

If only part of the return meets our conditions, we may issue a partial refund for eligible items only.

Banks and card providers may take several business days to post the refund.
If you have not received your refund 15 business days after our approval email, please contact your payment provider first, then email wecare@kbeauty.shop if you still need help.

7. EXCHNAGES

We do not offer direct exchanges.

If you would like a different product, please follow the return process for eligible items and place a new order for the product you prefer.

8. PARCELS RETURNED DUE TO DELIVERY ISSUES

Parcels that are returned to us because they were refused, uncollected, or undeliverable follow the rules in our Shipping and delivery policy.

In these cases, when the parcel arrives back at our warehouse:

  • We refund the product value only,
  • Minus original shipping and any return, customs, or handling fees charged back to us.

These cases are treated as shipping issues, not standard product returns, and do not override the conditions in sections 1–7.

Version supersedes all previous policies and is subject to change without notice. Last updated: November 23rd, 2025.