FAQ

KBeauty Shop focuses on authentic Korean skincare and makeup, shipped directly from South Korea. We only work with trusted Korean brands and distributors, so you get fresh, genuine formulas.

We curate products by skin type, concern, and routine step to make K‑Beauty easier to navigate. Whether you are working on barrier repair, hydration, brightening, or acne control, we help you build a routine that makes sense, not just a long list of products.

All products at KBeauty Shop are sourced in South Korea from reputable brands and official partners. Orders ship from South Korea to your chosen destination, so you are getting real K‑Beauty straight from the source.

No. You can check out as a guest without creating an account.

Creating an account simply makes it easier to:

• View past orders,
• Save your details for faster checkout, and
• Track your routine over time.

If you use Shop Pay or similar wallets, you can also speed through checkout without creating a separate KBeauty Shop account.

If a product is marked “sold out”, it is not available to order.

If a product appears in stock and you can add it to your cart, it is usually available. In rare cases, two customers may order the last item at the same time. If we cannot fulfil an item you paid for, we will:

• Refund the product in full, or
• Help you choose a replacement product of equal value instead.

We will email you before making any changes to your order.

At checkout you can pay using the local payment methods displayed for your country, which generally include:

• Major credit and debit cards,
• Shop Pay, and
• PayPal or similar digital wallets where available.

All payments are processed securely by our checkout provider.

You can request changes before your order is processed.

• Orders are usually processed within 0 to 3 business days.
• Once an order has been packed or shipped, we can no longer edit or cancel it.

If you need to change or cancel an order, email wecare@kbeauty.shop with your order number as soon as possible. We will do our best to help if your parcel has not entered the packing or shipping stage yet.

From the time your order ships:

• Standard shipping usually takes 7 to 14 business days.
• Express shipping usually takes 3 to 5 business days.

We also need 0 to 3 business days to process and pack your order before it leaves our warehouse.

Shipping times can be longer during Korean public holidays (for example, Seollal and Chuseok) and public holidays in your country. These periods can affect both dispatch and local delivery.

For more detail, see our Shipping and Delivery policy.

Yes. Every KBeauty Shop order ships with tracking.

You will receive a shipping confirmation email with your tracking link as soon as your parcel is dispatched. It can take up to 48 hours for tracking to update on the carrier website.

All orders ship from South Korea, so your local customs office may charge duties or taxes depending on the destination country.

United States

• We ship all US orders Delivered Duty Paid (DDP).
• KBeauty Shop pays all US import duties and tariffs.
• You will not be asked to pay additional US import duties or tariffs when your order is delivered.

Local sales tax may still apply and will be shown at checkout where required.

United Kingdom

• Under current rules, most personal orders up to £135 are not charged additional customs duty.
• Orders above £135 may be subject to import duties and local taxes set by UK authorities.

Australia

• Under current rules, most parcels valued at up to A$1,000 are not charged additional customs duty at import.
• Orders above A$1,000 may be subject to import duties and local taxes set by Australian authorities.

New Zealand

• Under current rules, most parcels valued at up to NZ$1,000 are not charged additional customs duty at import.
• Orders above NZ$1,000 may be subject to import duties and local taxes set by New Zealand authorities.

Other countries

For Canada, EU countries, Switzerland, Iceland, Singapore, United Arab Emirates, Saudi Arabia, and Turkey, import duties, VAT or GST, and carrier clearance fees may apply. These are not included in our prices or shipping fees and are paid by you if charged.

Customs regulations can change. For the most accurate and current information, please check your local customs website. Full details are in our Shipping and Delivery policy.

Because we ship skincare internationally and follow strict hygiene standards, returns are limited.

We accept returns only when:

• You received a damaged product,
• You received an incorrect product, or
• The product has a clear defect that makes it unusable.

To be eligible:

• The product must be unused,
• All seals must be intact, and
• It must be in its original packaging.

You must contact us within 7 days of delivery at wecare@kbeauty.shop before sending anything back. Return shipping is usually paid by the customer, and original shipping costs are not refundable.

We do not accept returns for change of mind or if a product does not suit your personal preference.

For full details, including timelines and conditions, please see our Returns and Refunds policy.

No. Due to hygiene and international shipping, we cannot accept returns for:

• Change of mind,
• Dislike of texture, scent, or finish, or
• Products that did not give the result you hoped for.

We only accept returns when a product is damaged, incorrect, or has a clear defect, and it is unused, sealed, and in its original packaging.

Everyone’s skin is different, and reactions can happen with any cosmetic product.

We recommend:

1. Patch testing before full use. Apply a small amount on clean skin (for example, the inner forearm or behind the ear) and wait 24 hours.
2. Checking the ingredient list carefully if you know you have sensitivities.
3. Stopping use immediately and consulting a healthcare professional if you experience severe irritation, swelling, or discomfort.

As explained in our Returns and Refunds policy, we cannot accept returns or offer refunds for skin reactions, sensitivities, or allergies, since they depend on individual skin history and routines.

If you have questions about how to combine products or choose gentler options, email wecare@kbeauty.shop and we can help you adjust your routine.

If your tracking shows Delivered but the parcel is not with you:

1. Check with household members, neighbours, building staff, and any parcel lockers or reception desks.
2. Look for delivery slips, locker codes, or collection notices.
3. Confirm that the delivery address on your order confirmation is correct.

If you still cannot find the parcel:

• Contact the carrier to start a delivery investigation, then
• Email wecare@kbeauty.shop with your order number and the carrier’s case reference.

As explained in our Shipping and Delivery policy, carriers treat a Delivered scan as final confirmation, so we are generally not able to refund or reship orders that are marked as delivered and then lost or stolen after delivery. Any exceptions are at our discretion.

If you need help with an order, product advice, or questions about shipping or returns, you can reach us at:

Email: wecare@kbeauty.shop

Our team will get back to you as soon as possible on business days and is happy to help you build a routine, check product details, or resolve any issues with your order.